SELECT YOUR DELIVERY DATE AT CHECKOUT AND GET FRESH DOUGHNUTS DELIVERED TO YOUR DOOR!

FAQs

Product Information

What’s in your doughnuts?

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Our doughnuts are lovingly made using our top-secret flour blend, yeast and vegetable shortening. The glazes vary, depending on the flavour but include either full cream milk or coconut milk for vegan doughnuts!

How long do your doughnuts last?

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For a good time, we recommend eating your doughnuts on the day of purchase or on the day you receive your delivery.

Do your doughnuts contain trans fat?

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Our doughnuts contain no trans fat.

How are your doughnuts made?

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We have a dedicated team of doughnut creators who cut, shape and prove our dough, which then they fry (in vegetable oil), glaze and decorate by hand for your enjoyment!

Do you offer vegan doughnuts?

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We do! Our vegan doughnuts are void of animal products. Our vegan doughnuts are produced in the same kitchen as our regular doughnuts, and although cross-contamination is near-impossible, we think it’s best that we let you know.

How do I store my doughnuts?

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Our doughnuts are happiest when stored in the cupboard.

How much are your doughnuts?

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Ordering instore? Filled and glazed doughnuts are £4.50 (excluding mega doughnuts). 4-Packs are £16 and a 6-Pack is £24.
Ordering a 6-Pack Delivery online? Both our vegan and regular boxes cost £26.00 

How fresh are your doughnuts?

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Our doughnuts are made fresh everyday and delivered to our stores every morning!

Can I freeze your doughnuts and eat them later?

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We don’t recommend freezing our doughnuts for consumption at a later date.

Do you have any low-gluten doughnuts?

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Our low-gluten doughnuts are coming soon.

I have a nut allergy. Can I eat your doughnuts?

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We do not recommend that anyone with a nut allergy consumes our doughnuts.

Delivery

Where do you deliver?

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We deliver throughout the UK.
Our standard shipping includes postcodes in mainland England and Wales. However, our couriers charge a little bit extra to deliver to the Scottish Islands and Highlands as well as Northern Ireland or Channel Islands.

Can I get free shipping?

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Shipping is free when delivering to England, Wales and mainland Scotland, when the order amount is over £20.

If you live outside of England, Wales and mainland Scotland (eg. Scottish Islands and Highlands, Northern Ireland or Channel Islands) then you will incur a delivery fee. The cost of this is calculated at checkout, but as a general rule:

- If your order value is less than £20.00, delivery will cost you £3.25.

- If your order value is more than £20.00, delivery will cost you £15.00

When will my order be delivered?

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You can select your delivery date at point of ordering. All orders must be made before 12pm for next day delivery from Tuesday – Saturday.

Please note (at the moment!) delivery can take 1-2 days (during these Covid-y times!) 

Unfortunately we cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by our courier partners and can't be held liable for delays in delivery or lost or damaged parcels.


What are your shipping terms?

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- We use DPD as our shipping partner and as such offer you delivery guidelines based on their published recommendations.


- Therefore we are not liable for any delivery issues once the items have left our kitchen. However, we will do our best to understand and resolve issues on your behalf.


- DPD is currently operating contactless deliveries due to Covid-19.


- Once your order is dispatched you will receive an email from DPD with tracking details.


- DPD will then send you a text and email on the morning of the delivery telling you a 1-hour delivery window.


- If this doesn’t work for you, you can request alternative options with DPD directly.


- If you will be out at time of delivery; please leave a note with DPD directly once they have sent you your order tracking detailsIf you leave a note with DPD, they can leave your parcel in a safe place or with a neighbour.


- If you do not leave a clear note with DPD and deliveries are missed, unfortunately we cannot be liable.


- Please note that if you have incorrectly entered your address at checkout DPD will not be able to reach you.


- In this instance we are not obliged to refund and/or reissue your products.


- The products will be at your risk from the time you accept delivery of the products from the courier.


- We will make every effort to fulfil you order correctly.


- In the event that this does not occur, we do not accept any responsibility for consequential costs incurred due to errors made with products once delivered.

Can you ship to my location?

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Currently we deliver to most postcodes in the UK. We aim to get all orders processed and packaged for next day delivery once we have received your order. Please note that all orders go through DPD/Royal Mail directly. We cannot accept liability for any late deliveries once the order has been dispatched from our kitchen.

Will my doughnuts be fresh when I receive them?

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All doughnuts are made fresh on the morning of despatch from our kitchen. We package our doughnuts with care to ensure they arrive to you fresh and fab!

Do I need to be there to accept delivery?

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Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact.

It is also the customer’s responsibility that there is someone to accept the delivery at the address.

We cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

Please note if the recipient is unable to accept delivery, we will endeavour to leave it in a safe place or with a neighbour/co-worker. 

If our drivers are directed to a loading bay, we cannot accept responsibility for how the doughnuts are handled. 

Finally, be advised that our products are made by hand, fresh, daily! Because of this we are unable to re-deliver.

Orders

Has my order been confirmed?

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Once you receive a confirmation email your order will be processed, therefore no amendments can be made to the products or shipping address. Please ensure you enter your shipping address correctly at checkout.

Can I add a personalised message with my order?

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Yes!! Select your DIY Kit or 6-Pack Delivery, and select 'Add a Gift

Card' at point of order. We have 5 to choose from and you can write your very

own personalised note to be included. Woo!

I can't find my order confirmation email?

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Every now and then emails somehow get sucked into a black (doughnut) hole.
Please have a quick scan of your inbox and junk folder for emails from ‘orders@doughnuttime.co.uk’. 
If you still have no luck, email us and include – name, delivery postcode, and your order details. This will help us locate your order quickly.
Please note! Orders of our small non-perishable products (eg. Candles, Lanyards, Sprinkles, Party Poppers) are shipped via Royal Mail. For this reason, you may not receive an order-confirmation email. But don’t fear! We have received your order and will be getting your Merch despatched asap.

My order hasn't arrived!

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Our Doughnut Time team are working around the clock to get doughnuts safely to your door. If your order is due today, please allow reasonable time before getting in touch.
Get a status update of your order by checking your tracking number included in your confirmation email.

My order arrived, but somethings not right.

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If you’re missing anything, just drop us an email to orders@doughnuttime.co.uk. 
Please include – name, delivery postcode, and order details. This will help us locate your order quickly.

Can I change or cancel my online order?

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As soon as you receive your confirmation email, we begin processing your order. This means, unfortunately, we are unable to change, cancel or amend your order at any time. Please see our Terms and Conditions for more details.

Company Info

Where are you and what are your trading hours?

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You’ll find your nearest Doughnut Time store and trading hours via our Stores page!

What safety precautions are you taking to prevent the spread of Covid-19?

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We are committed to diligent hygiene practices in our Doughnut Kitchen. We are disinfecting and sanitizing common areas, as well as ourselves once every hour. We have had no reported cases or incidents.

Can Doughnut Time cater for my next special occasion?

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For all large and corporate orders, please email orders@doughnuttime.co.uk

CONTACT US!

If you have questions about corporate/wholesale deliveries please contact orders@doughnuttime.co.uk. For all media enquiries, please contact media@doughnuttime.co.uk

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