We deliver nationwide!

We ship all our parcels with DHL Overnight-Express!

The costs depend on the country of destination.

From an order value of 50€ the shipping is free for you!

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Unfortunately we cannot deliver to the following zip codes in Germany:

Hiddensee: 18565

Nordstrand, Elisabeth-Sophien-Koog, Nordstrandischmoor and Südfall: 25845

North Fries. Islands: 25849,
25859, 25863, 25867, 25869, 25938, 25946, 25980, 25992, 25996–25999

East Fries. Islands: 26465, 26474, 26486, 26548, 26571, 26579,
26757

Heligoland: 27498, Neuwerk: 27499, Chiemsee: 83256

Exclusion zones in the Alps: 87491 Jungholz/ Tirol, 87567-87569
Kleinwalsertal, 78266 Büsingen am Hochrhein.

Yes, our donuts are freshly prepared, packaged and collected on the day of dispatch, then dispatched on the same day by DHL Express and delivered the next day.

Our special packaging helps to keep them fresh during transportation. You can then eat them within 2 days.

🤝 Our freshness guarantee: If your donuts don't arrive within one working day of dispatch, or have been badly damaged in transit, we'll send you a new box free of charge!

My order has not arrived

• Check the status of your order with DHL via your tracking link.
• If your order is shown as delivered but is not in the right place, contact DHL immediately.
• If your order still cannot be found, send an e-mail to hello@doughnuttime.de with:

My order is damaged

• Send an e-mail with clear photos of the packaging and contents to hello@doughnuttime.de
• Please include your order number
• We will clarify the problem with DHL as soon as possible.

Our freshness guarantee

• If your donuts do not arrive within one working day of dispatch or are badly damaged, we will send you a new box free of charge!

My order is not correct

• Send an e-mail to hello@doughnuttime.de with:

Yes, you can! Once you have added your donuts to your shopping cart, you can specify a delivery date during the ordering process!

You can currently order for Tuesday to Friday.

Your order will be dispatched freshly prepared the day before your desired delivery date.

Our deliveries are carried out by DHL-Express, so we are currently limited to their delivery schedules and timeframes.

DHL Express delivers between 8am and 8pm. We therefore recommend ordering to a location that is not restricted by specific times.

No, but it is the responsibility of our customers to ensure that a safe place or deposit with a neighbor is requested via the tracking link (we do not recommend any other services that DHL offers).

If you are not at home and no instructions are given, DHL may leave your parcel at your front door (we are not liable for any loss or damage to your order if no additional instructions are given to DHL).

You can find the shipping conditions in our terms and conditions. We have also copied them here for you.

3.1 We will take all reasonable steps to meet the delivery date and time stated on the Confirmation or otherwise agreed in writing between us. However, occasionally delivery may be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay and agree a new delivery date and/or time with you. Deliveries will be made within a time window of 1-2 days.

3.2 Our delivery courier is DHL Express.

3.2.1 We are not liable for delivery problems caused by DHL Express, such as delays, damage or loss. However, we will endeavor to understand and resolve any issues in your best interest.

3.2.2 If you are not at home/at the delivery location at the time of delivery, DHL will leave your order on your doorstep/lobby unless a safe location has been agreed directly with DHL. If the driver does not see fit to leave your order, in some cases they will take it back to the depot and attempt to redeliver it the next day. DHL will take a photo as proof of delivery. If you are not present on the date you have chosen, a refund will not be possible.

3.2.3 If you do not leave a clear note with DHL and the delivery is missed, we are not liable.

3.2.4 If you have entered your address incorrectly, DHL will not be able to contact you. It is your responsibility to ensure that all details are correct before placing your order. We are not liable for errors and cannot offer any compensation for them.

3.2.5 If DHL has caused damage in transit and you would like us to investigate on your behalf, we will require clear pictures of any damage to the Product, outer packaging and shipping label as described in clause 2.9.

3.3 You can collect the Products from us at one of our stores or you can ask us to arrange collection by a courier on your behalf (in which case we will charge an additional fee which will be specified in the Confirmation).

3.4 Delivery of the Products is complete when you collect them from us or when we notify you that they are ready for collection.

3.5 DHL offers the possibility to make additional delivery requests via the tracking link. Some of these requests may cause significant delays in the delivery of our orders and due to the perishable nature of our donuts, we recommend only using the following requests.

3.5.1 Request for a safe place

3.5.2 Request to leave the parcel with a neighbor

3.5.3 Request to call the delivery location

3.5.4 Adding additional delivery instructions

3.6 Any other requests, such as collection stores, change of address or delivery date, may result in delays to the delivery of your order and may result in the order being disposed of. If a request not mentioned in section 3.5 is made and your order is delivered late or disposed of, we will not be liable for this as you have changed the shipping terms which has led to this delay or disposal.

Yes, choose your donut gift box and select "Add Gift Card" before adding it to your cart.

We have a range of gift cards to choose from and you can add your own personal message.

Our donuts are made with love using our secret flour mix, yeast and vegetable fat. The glazes vary according to taste, but contain whole milk and for our vegan donuts we use coconut milk!

Our donuts are cut and shaped by a dedicated team, then left to rise, then baked in vegetable oil, and finally glazed and decorated by hand for you to enjoy!

We recommend eating our donuts on the day of purchase or delivery, as this is how they taste best. Stored in a cool, dry place, our online orders will keep for 3 days from the day of dispatch due to the nature of the packaging.

We do not recommend freezing our donuts or storing them in the fridge as this can affect the quality.

All our donuts are made fresh every day. Donuts for our stores are delivered first thing in the morning and our online orders are shipped the day they are made for next day delivery (our unique packaging helps keep them fresh during transit for a 1-2 day delivery window).

Yes, we do! Our donuts are made to a vegan recipe and contain no animal products.

However, all our donuts are made in the same kitchen and although cross-contamination is almost impossible, we still think it's best to let you know! (Note for allergy sufferers)

Our donuts are made in a kitchen where nuts, nut-based products and other allergens are processed. Although we take measures to avoid any cross-contamination, our donuts may contain traces of allergens. Therefore, we would not recommend our donuts for allergy sufferers.

Currently, for logistical reasons, you can only choose from our pre-selected boxes. However, we are working on a feature that will allow you to choose your favorites and create your own pack.

Unfortunately, we do not have any gluten-free doughnuts available at this time.

You will receive an order confirmation by e-mail as soon as your order has been entered on the website. This may end up in a spam mailbox and in some cases may be blocked if you use a company email address. Please make sure that you have entered your e-mail address correctly before placing your order.

If your confirmation email has not landed in your inbox or junk mailbox, send our customer service an email with your full name, delivery address and confirmation of the email address you used. We will then check your details again and send you the confirmation again.

With timely notification, we can usually still make changes to the order. If you would like to make a change to your order, please give us as much time as possible and provide our customer service team with the following information in your first email:

Order number and the changes you would like to make (e.g. change of 6-pack of donuts, change of gift message, change of delivery address). The more details we have, the faster we can process your order and make the desired changes.

Our teams start preparing orders for dispatch early in the morning to ensure that all our donuts are made with care and to the highest standards. For this reason, we can no longer cancel orders on the day of delivery (this is the day before the requested delivery date), and it may be the case that any cancellations received on this day will not be noticed in time and can no longer be canceled.

We ask that all cancellations are made 2-3 days before the requested delivery date.

If your order has not arrived by the delivery date you requested, we recommend that you contact us, check the status of your order with DHL via your tracking link.

If your order is still in a depot, please wait until the next day to get in touch as there may have been a delay in delivery and your order may be delivered the next day.

If your order is showing as delivered but the delivery image does not give the impression that it is in the correct location, please contact DHL immediately as they may be able to arrange for a driver to collect and deliver your order the same day.

If you still cannot locate your order, please email our customer service team at hello@doughnuttime.de with the following details;

order number
Full name
Complete delivery address (including postal code)

Please also provide us with any other relevant information that will help us understand what has happened to your order. This will help us to resolve the problem quickly.

In the unlikely event that your order has arrived and looks like it has just come back from a multi-day binge at the Wacken Festival, please contact our customer service team at hello@doughnuttime.de with the following details;

order number

Clear images all 6 donutsof the outer package and the shipping label (which can be found on the outer shipping envelope) as well as all other supporting images.

This will help our team to quickly resolve the issue with DHL to prevent this from happening again in the future.

🤝 Our freshness guarantee: If your donuts don't arrive within one working day of shipping, or have been badly damaged in transit, we'll send you a new box free of charge!

If there is a problem with your order, please send an email to our customer service team at hello@doughnuttime.de

Please state in your e-mail;

order number
Full name
Delivery address

In addition, please include any pictures that illustrate any problems or concerns.

You can find your nearest Doughnut Time branch and the opening hours on our locations page!

Yes, we can do that! We have great offers to sweeten your special day or help with your event!

You can find more information on our catering page.

For our customer service you can send us an e-mail to hello@doughnuttime.de.

In our FAQs on online ordering you will find further information on how we can help you.

We offer numerous services perfect for a wide range of events. Here you can find them.

For all questions about bulk orders, custom orders, events and more, email our Sales & Events team at hello@doughnuttime.de

If you would like to work with us or have any questions about media/PR, please contact our media and marketing team at hello@doughnuttime.de

If you would like to join our donut-loving team in a fast-paced and growing company, or if you would like to discuss hiring opportunities, send your resume or inquiry to hello@doughnuttime.de

You can view open positions on our career page.