Yes. We deliver across the UK with DHL Express.

Where available, orders placed before 2pm can qualify for next-day delivery. Delivery pricing is shown at checkout based on your postcode and chosen date.

For date-sensitive gifts like birthdays, office surprises or launches, we recommend choosing delivery one day earlier for extra peace of mind.

Yes. USA Express delivery is now available for only 9.95$.

Yes. We deliver across Europe with DHL Express.

For EU orders, delivery cost and service availability are shown at checkout based on destination country. Our Berlin bakery operations help support continental fulfilment and freshness.

Our donuts are baked fresh every day and shipping is optimized for fast transit, typically under 24 hours where available.

They stay fresh for up to 4 days when kept in a cool, dry place. For best texture and flavour, we still recommend enjoying them as soon as possible after arrival.

We ship with DHL Express and most orders arrive on the selected date.

For time-sensitive gifts and celebrations, we still recommend choosing delivery for the day before the occasion where possible.

If a delivery arrives late or damaged, email hello@doughnuttime.co.uk with your order number and clear photos.

We will review the issue quickly and work on a fast reshipment or refund solution where appropriate.

Not necessarily, but you should use your DHL tracking link to set a safe place or neighbour preference if needed.

If no delivery instructions are given, DHL may leave the parcel in the location they judge appropriate. We recommend adding clear instructions in advance for valuable or date-sensitive orders.

Yes. We offer many vegan options daily and vegan doughnuts are a core part of the Doughnut Time range.

Availability can vary by box, season and market, so the best live selection is always what you see on-site at the time of ordering.

Selected gluten-free recipe doughnuts may be available at times, and when they are, they are typically cake-style by design to travel more reliably in transit.

However, everything is made in a shared kitchen and the site should not be treated as a certified gluten-free environment. Cross-contact is possible, so please check carefully before ordering if you are highly sensitive or coeliac.

Our products are made in one kitchen where nuts, gluten, dairy and other allergens may be handled. While we take care with production, cross-contact is possible.

If you have an allergy concern, please check product and allergen information carefully before ordering.

Our core recipes have been refined with around 20% less sugar to improve flavour balance and make the donuts feel less heavy.

The goal is still an indulgent treat, but with clearer flavour definition and better overall balance.

No. We bake fresh daily and our shipping process is designed around freshness retention in transit.

Most deliveries move fast with DHL Express, and our packaging is built to help the donuts land soft, fresh and gift-ready.

Store your donuts in a cool, dry place and enjoy them as soon as possible for the best experience.

They stay fresh for up to 4 days. We generally do not recommend refrigerating unless a specific product page says otherwise, as cold storage can affect texture.

Yes. You can add a gift card or personal message during the ordering flow on eligible products.

That makes Doughnut Time ideal for birthdays, thank-yous, team sends and special occasions.

Yes. We regularly offer themed boxes, occasion-led collections and gifting-friendly packaging.

Seasonal launches, branded boxes and special-edition designs are a big part of what makes Doughnut Time stand out as a gift.

Yes. We handle B2B custom orders of every size, including branded boxes, event catering, office drops, PR sends and campaign gifting.

If you need a custom quote, email hello@doughnuttime.co.uk or visit our corporate page.

Doughnut Time is all about bold flavours, generous portions, hand-finished decoration and gift-worthy presentation.

From themed boxes to statement designs, everything is made to feel a little more special than an everyday bakery treat.

Email hello@doughnuttime.co.uk with your order number and photos of what arrived.

We will review the issue quickly and correct it as fast as possible.

Sometimes yes, as long as there is enough notice before production and dispatch.

If you need to make a change or request a cancellation, contact hello@doughnuttime.co.uk as early as possible with your order number and the exact changes you need.

For date-sensitive fresh orders, same-day changes are often not possible once production has started.

Once your order is dispatched, you will receive tracking details so you can follow the shipment and manage delivery preferences directly with DHL.

If you cannot find the email, check junk or spam first, then contact us at hello@doughnuttime.co.uk.

Our donuts are baked fresh daily for the markets we serve, with production set up to support fast delivery across the UK, USA and Europe.

That means your order is made with freshness in mind from the start, not pulled from long-term storage.

Doughnut Time is available online, and any news about locations, pop-ups or in-person experiences will always be shared on our website and social channels.